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Countryside USA-Countryside Farms, Inc. PURCHASE SATISFACTION GUARANTEE POLICY AND PRODUCT RETURN GUIDELINES
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Your purchase satisfaction is guaranteed with a few exceptions. Countryside® Farms will unequivocally accept for credit or exchange any non-food merchandise that has not been marked or damaged when returned within 10 days of receipt and accompanied by the sales invoice*. We will credit the value of the item, plus shipping charges, if applicable. You will undoubtedly appreciate the quality of our fragrance products and the effortlessness of telephone, internet or mail ordering. Our reputation and our customer policy is your assurance of committed service and guaranteed satisfaction. Simply contact our customer care department for answers to your questions, helpful recommendations and assistance with your selections. When you call us, you’ll find friendly, knowledgeable people who will listen to your needs and work with you to find a solution. We cannot accept the return of any food product such as dried herbs, spices and seasoning blends. *Please telephone, fax or email ahead of any returns to receive your return authorization number. Your shipment cannot be accepted without the return authorization number plainly written on each carton returned. Cartons lacking authorization numbers may be refused and returned to sender. Alternately, please use an insured shipping method with packaging tracking, and return to sender's f.o.b., point of origin. DAMAGED SHIPMENTS: Countryside® takes extreme care to fill and pack your orders properly. For your protection, please refuse and do not sign for merchandise that has obvious external damage. In the event of concealed damage, please keep the original shipping carton and packing materials for carrier inspection and retain until your claim is concluded. Contact customer care for further information and instructions. RETURNS AND ALLOWANCES: All sales are final. However, Countryside® may accept returns which have been authorized in writing. Countryside® may grant or refuse authorizations for any return in its sole discretion. Returns may be subject to restocking fees up to 30%. Allowances will not be made for unsold merchandise or for any food product. Shipping charges, including S&P fees, special packaging or return freight costs are non-refundable on merchandise not due to our error. WARRANTY: Countryside® warrants that merchandise will be of good quality, material and workmanship, merchantable and free of defects. We certify that all applicable provisions of federal, state and local laws have been fully complied with in and that all weights and measures are true and correct and that all merchandise conforms and complies with the applicable provisions of the Fair Labor Standards Act, Consumer Products Safety Act, Federal Food, Drug and Cosmetic Act and all applicable laws of the United States of America. Company products are made in the USA and where possible, ingredients and packaging components are sourced domestically. All fragrance products are Cruelty-Free and without animal testing. PRODUCT LIABILITY & INSURANCE COVERAGE: Product Liability Insurance coverage is furnished on all Countryside® products without additional cost to the purchaser. Countryside® shall not be liable for prospective profits or special, indirect, or consequential damages, nor shall recovery of any kind against Countryside® be greater than the purchase price of the specific material sold and causing the alleged loss or damage.
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